SMF Systems Ltd t/a VapeGuardian (“VapeGuardian”, “we”, “us”, “Vape Guardian” or “our”)

Privacy Policy

Last Updated: Friday 24th March 2023

  1. Introduction

SMF Systems Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from vapeguardian.co.uk (the “Site”).

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Site or services.

  1. Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect, use, and process from individuals who visit or make a purchase from the Site. This includes customers, users, and visitors from the United Kingdom and countries worldwide.

  1. Information We Collect

We collect personal information that you provide to us directly, information we automatically collect when you use our Site, and information from third parties. Personal information is any information about an individual from which that person can be identified.

3.1 Information You Provide to Us Directly

We collect personal information when you:

  • Create an account on our Site
  • Make a purchase or place an order
  • Sign up for our newsletter
  • Contact us for support or inquiries

The information we collect may include:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Payment information (e.g., credit card details)
  • Date of birth (for age verification purposes)
  • Telephone number
  • Order history
  • Any other information you choose to provide

3.2 Information We Automatically Collect

When you visit our Site or use our services, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages you visited and actions you took on our Site
  • Referring website
  • Date and time of your visit

We use cookies and similar tracking technologies to collect this information. For more information about how we use cookies, please see our Cookie Policy.

3.3 Information from Third Parties

We may receive personal information about you from third parties, such as payment processors, shipping providers, and analytics providers.

  1. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfill your order
  • To communicate with you about your order, account, or inquiries
  • To provide customer support
  • To verify your age and comply with legal requirements
  • To improve our Site, products, and services
  • To send you marketing communications, if you have opted-in
  • To protect our rights, property, and customers
  • To comply with legal obligations and respond to legal requests
  1. Disclosure of Your Personal Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who help us operate our business, such as payment processors, shipping providers, and customer support providers
  • In the event of a merger, acquisition, or sale of our business assets
  • To comply with legal obligations, enforce our Terms of Service, or protect the rights, property, or safety of our customers and others
  • With your consent or at your direction
  1. International Transfers

As we are a UK-based company, your personal information may be transferred to and stored in the United Kingdom. If you are located outside of the United Kingdom, your personal information may be transferred, processed, and stored in a country with data protection laws that may be different from those in your home country.

  1. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which

we collected it, comply with our legal obligations, resolve disputes, and enforce our agreements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

  1. Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure servers, encryption, access controls, and regular security reviews. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

  1. Your Rights and Choices

Under certain circumstances, you have the following rights concerning your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Rectification: You have the right to correct any inaccuracies or incomplete information we hold about you.
  • Erasure: You have the right to request the deletion of your personal information, subject to legal and other obligations.
  • Restriction: You have the right to request that we restrict the processing of your personal information.
  • Objection: You have the right to object to the processing of your personal information for direct marketing purposes or where our processing is based on legitimate interests.
  • Data Portability: You have the right to request that we transfer your personal information to you or another party in a structured, commonly used, machine-readable format.

To exercise these rights, please contact us using the contact information provided below. We may require you to provide additional information to confirm your identity before processing your request.

Additionally, you have the right to opt-out of receiving marketing communications from us. You can do this by clicking the “unsubscribe” link in any marketing email we send you or by contacting us using the contact information provided below.

  1. Third-Party Links

Our Site may contain links to third-party websites, products, or services. This Privacy Policy does not apply to these third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third parties you interact with.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or other factors. We will post the updated Privacy Policy on our Site and update the “Last Updated” date. Your continued use of our Site or services after we post the updated Privacy Policy constitutes your acceptance of the updated policy.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SMF Systems Ltd

trading as VapeGuardian

9 Hedge End Business Centre. Botley Road.

Southampton. SO302AU

United Kingdom

Email: privacy@vapeguardian.co.uk

Phone: 03301330758

  1. Complaints

If you are not satisfied with our response to your inquiry or believe our processing of your personal information does not comply with data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your country or the United Kingdom Information Commissioner’s Office (ICO).